Common problems

The following topics describe ways to resolve common problems that can occur during installation or during the operation of Mobile Portal Accelerator.

Troubleshooting installation, configuration, and uninstall problems
If you encounter a problem while installing, configuring, or uninstalling. The following information may help you quickly resolve the issue.
Display device information
You can display common HTTP headers and device policies for a device.
No pages seen by user after login
In this scenario, a logged-in user can view only the initial Login screen.
No images are displayed in tree view
If no images are displayed for pages, URLs, or portlet nodes in the tree navigation view, review your mwp.properties settings.
XmlAccess restrictions and limitations
Certain restrictions and limitations apply when using XmlAccess to update portlet preferences or content node parameters.
Portlet rendering problems
There may be a quick solution to a portlet rendering problem.
Media Access Proxy (MAP) problems
This topic provides information regarding possible problems with the Media Access Proxy (MAP).
Manage Mobile Pages problems
Refer to the following information for help with common Manage Mobile Pages problems.
XDIME aggregator rendering problems
The following information describes how to fix common XDIME aggregator rendering problems.
Proxy server problems
Problems can occur when configuring and using a reverse proxy server to cache Mobile Portal Accelerator pages and resources such as images.
Clustered WebSphere Portal startup fails with scheduler error
Refer to the following information for help with a WebSphere Portal problem in which a conflict can occur when scheduler cleanup is activated on multiple cluster nodes.
Session cookie created
Session cookie jsessionid should be allowed contrary to recommended best practices.
Struts sample portlet throws an error when deployed on Mobile Portal Toolkit (Procedure for cleaning plug-ins)
If you encounter errors deploying the Struts sample portlet, you can work around it by migrating the policies or refreshing the installation.
Downloading latest device repository
If you have problems downloading the latest device repository using mcsUpdateClient.bat or mcsUpdateClient.sh, modify the file.

Parent topic: Troubleshooting