- Diagnostic checks
You should verify that the system has been installed and is running correctly by perform the various basic diagnostic checks. - Using IBM Support Assistant (ISA) add-ons to communicate with IBM Support
An IBM® Support Assistant (ISA) add-on is available on the web for Mobile Portal Accelerator. Use the ISA client application to install and use add-ons. - Using the device repository for troubleshooting
Consulting the device repository is a useful way to identify and resolve problems that occur as you use the Mobile Portal Accelerator product. - Message logging and trace information
When performing problem determination, refer here for the locations of log messages and trace information for Mobile Portal Accelerator extensions, Multi-Channel Server, and Media Access Proxy (MAP). - Log messages
There are various informational, warning, and error messages that may be generated by IBM Mobile Portal Accelerator. - Common problems
The following topics describe ways to resolve common problems that can occur during installation or during the operation of Mobile Portal Accelerator.
Related information:
