Using ServiceLink to search for previously reported problems

Search the SSF by constructing a string of search words that describe your problem. Every string of search words for QMF OS/390 6 begins with the component ID 566872101 and a release number (shown in Table 92) that matches the QMF national language environment in which you experienced the problem.

Table 92. Release numbers for QMF base product and NLFs
NLF	ID
Brazilian Portuguese	65A
Danish	654
English	610
French	655
German	656
Italian	657
Japanese	658
Korean	659
Spanish	65B
Swedish	65C
Swiss French	65D
Swiss German	65E
Uppercase English	651

The flowchart in Figure 273 shows how to develop your search words as you determine each characteristic of the problem.

Figure 273. Chart of keyword types. Move from the top to the bottom of this chart to determine your keywords.

At the top of the chart is 566872101. This points
down to Release level. Release level points down to 6 procedures- Abnormal
termination, No response, Incorrect output, Slow response, Message, and Document.
At level 4, ABENDx is below Abnormal termination. Loop and Wait are below
No response. Incorrrout is below Incorrect output. Perfm is below Slow response.
MSGx is below Message, and DOC is below Document. At level 5, CSECT name
is below ABENDx, LOOP, and WAIT. Document number is below DOC. At level 6,
Msg help number, FEP return code, and SQL return code are under MSGx. Level
7 has Panel ID, Object type and Interrupt command below Incorrout and Perfm.
Level 8 has Run, TSO, and Other QMF command name below Incorrout and Perfm.
Run points to 4 types- Prompted, SQL query type, QBE operator, and PROC.
TSO points to Command name. Other QMF command name points to Object name.
The 10th and last level has Install, Init, QMFDOC, and Term under Incorrout
and Perfm.

For example, if the problem you are searching for is an abend type of 0C4 that occurred in the DSQFDTBL control section (CSECT) when a user was running an English QMF session, use this search phrase:

566872101 09 ABEND0C4 DSQFDTBL

To find the CSECT name, look in the section of the trace output that has the heading ABEND CSECT NAME. The CSECT name is set off by asterisks. See Using the QMF trace facility for more information on how to use the QMF trace facility.

For more information on searching the SSF for known QMF problems, see the ServiceLink User's Guide.

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