Before you report a problem to IBM, check IBM's Software Support Facility (SSF) to see if the problem has already been reported. For unreported problems, IBM support center representatives prepare an Authorized Program Analysis Report (APAR), which includes useful information about how to solve the problem.
If you have access to the SSF through ServiceLink or some other facility, read Using ServiceLink to search for previously reported problems for instructions on how to develop a string of search keywords that help you find the problem. If you do not have access to ServiceLink, you can go directly to Working with your IBM support center.
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