Working with your IBM support center

If you are having trouble diagnosing the problem and have used the diagnosis aids explained in this chapter, contact your IBM Support Center to report the problem.

To help diagnose the problem, your support center representative might need some information that provides more details about the problem. For example, if you call to report an abend in QMF, you might need to supply some information about CSECTs of the program that you suspect might have caused the error. In many cases, you can find this type of information using the trace facility, which is explained in Using the QMF trace facility. The IBM representative might also need documentation produced by other diagnosis aids shown in Table 89. This documentation can help the representative recreate the problem.