The application provides tools that help case workers to monitor their recent case transactions. Case workers can use these tools to see how their cases are progressing and identify which cases require further work.
The system automatically maintains separate lists of each case worker's recently assigned, recently approved, and recently viewed cases. These lists can be used by case workers to organize and manage their caseload. For example, case workers can use their recently assigned case list to identify new cases that are included in their caseload and plan their work accordingly.
A list of related cases is automatically maintained by the system. Case workers can also manually record case relationships between cases that are related to one another. Case transaction log functionality provides case workers with a quick summary of events that occur throughout the lifecycle of a case. A case status history is automatically maintained for each product delivery case by the system. The case status history provides an overview of the case processing statuses each product delivery case has gone though during its lifetime.