The case transaction log is used to view a summary of processing that occurs within a case. A case transaction log is automatically maintained for every case. The case transaction log is automatically updated whenever the system detects a pre-defined instance of processing for a case. For example, if a communication is sent in relation to a case, the system updates the case transaction log to this effect.
Other examples of transactions which cause the case transaction log to be updated include payment suspensions, case creation, and additions and modifications to evidence recorded on a case. In addition to these transactions, the agency can select the specific case processing functions it wants to display in the case transaction log as part of code table administration. For more information on code tables, see the Cúram System Configuration Guide.
The case transaction log displays the case transaction event type, for example, "Product Delivery Submitted" and a description of the event. Event descriptions provide the case worker with additional information about the event. The case transaction event log also displays the name of the user who performed the transaction and the transaction time. Additionally case workers can view the specific details of a transaction and view their own user details.