A case status history is automatically maintained for each product delivery case throughout its lifetime. The case status history provides information on the stages the case has passed through during its lifetime. The series of stages the product delivery case passes through is called the case lifecycle.
Each product delivery case within the integrated case has it's own lifecycle. The main stages in the product delivery lifecycle are case creation, case authorization, case activation, and case closure. Other optional stages in the product delivery case lifecycle include suspending the case and subsequently reactivating the case.
Important information that is displayed for each status change includes the date and time of the status change. Case workers can use the date and time to determine the exact sequence of case processing in the event that a case passes through multiple statuses on the same date. The case status history also includes the name of the user or system process that caused the status change. Any updates to the case status history are displayed in chronological order i.e., the most recent status change is displayed first.
The following table describes the product delivery statuses in full:
Status |
Description |
|---|---|
| Open | A product delivery case status is "open" when the case is first created on the system. Performing certain processes will cause a product delivery status to return to "open" from another status. Unsuspending, reactivating, and rejecting a product delivery case will cause its status to revert to "open". |
Submitted |
A product delivery case status is "submitted" when it is submitted for approval. |
| Approved | A product delivery case status is "approved" when the case is approved by an authorized user, e.g., a case supervisor. |
| Active | A product delivery case status is "active" when the case is activated online by a system user or offline by the batch launcher. |
| Suspended | A product delivery case status is "suspended" when the case is suspended. Case suspension prevents the generation of future financial payments for the case. |
| Pending Closure | When a closure date is entered later than today's date, the system sets the status of the case to "pending closure" so it can be closed when the closure date is reached. |
| Closed | A product delivery case is "closed" when normal business is complete for that case. A case can be manually closed by a system user. The system will automatically close the case when the Evaluate Certification Grace Period or Close Cases Pending Closure batch process is run if the certification grace period expires or if the closure date for a case "pending closure" is reached, respectively. The application can also be configured to automatically close any cases which are found to be ineligible during activation (by default this is turned off). |