A case relationship is a link between one case and another case. Case relationships are either created manually or automatically during case processing. A relationship can be manually created between two cases for a number of reasons. For example, if a person is receiving two product deliveries fraudulently, a relationship can be created between the two product delivery cases.
Certain case relationships are created automatically during case processing. The following relationships are created automatically by the system:
- Integrated Case to Screening
- A case relationship is automatically created between an
income support screening and an income support integrated case
when evidence from a screening is transferred to an integrated
case.
- Integrated Case to Product Delivery Case
- A case relationship is automatically created between an
integrated case and a product delivery case when a product
delivery case is created within an integrated case.
- Product Delivery Case to Product Delivery Case
- The system creates a case relationship when an over or
underpayment case is created following reassessment. This ensures
that there is a historical link between the over or underpayment
case and the original product delivery case.
- Product Delivery Case to Appeal
- The system creates a case relationship record when an appeal
is created to appeal a decision on a product delivery case.