Exercise 7.2: Changing an IBM SmartCloud™ for Social Business user's Account Identity e-mail address

In this exercise, you will provision an Engage user with a Mail subscription and update the user's Account Identity e-mail to the new Mail (iNotes®) e-mail address.

Overview

If a user has a SmartCloud Engage or SmartCloud Connections subscription first and is later provisioned with a SmartCloud iNotes subscription, the user's login ID will still be the original e-mail address with which the account was created. This is the e-mail address that was used to notify the user of the service to which they have been subscribed.

To update the e-mail address with the iNotes address for users provisioned with the SmartCloud iNotes subscription, edit the settings in the User Account for that user.

Objective

In this exercise, you will:
Parent topic: Part A: Managing SmartCloud iNotes user accounts
Previous topic: Exercise 7.1: Searching for an IBM SmartCloud iNotes user account using Mail Account Manager
Next topic: Exercise 7.3: Creating and deleting an alias for an account

Procedure

Step
Action
1
Log in and navigate to the Administration panel. For detailed steps, see the procedure document: Accessing the Administration Panel.
2
Click User Accounts and create a test user with credentials similar to the user that will be used for example in this exercise (Kelly Hardart).

User: Kelly Hardart

Role: User

Email: khardart@xxxx.com

Password: password

Collaboration Subscription: Engage

Mail Subscription: None

3
Log out of the service.
4
Log in to the test user's Account Identity e-mail (Example: khardart@xxxx.com) and click the 'get started' link:
image of welcome email message
5
When prompted, create the test user's password, accept the terms of use, and click Submit.
image of terms of use dialog
6
Log in with the test user's login credentials.
image of test user login
7
Log out as the test user.
8
As an Administrator, log in and navigate to the Administration panel.
9
Add the Mail subscription to the test user's account. At the same time, change the original login e-mail address to the new iNotes e-mail address by clicking the change button next to the e-mail field in the Account Identity section and entering the user's SmartCloud iNotes e-mail address.

Example:

iNotes email address: khardart@llntrain.com

Account Identity email: khardart@llntrain.com (changed from original of khardart@xxxx.com)

Image of Edit User dialog with changes highlighted

10
Click Save Changes.
11
Log out as the administrator.
12
Log in as the test user with the original login email address (test_user@gmail.com).
image of test user login
13
When the test user logs in, she may first be prompted with a message stating that a SmartCloud iNotes subscription has been added to her account. Accept the terms and click Submit.
14
The test user is then notified that her e-mail address has changed. Leave the "For now, continue.." button selected and click Continue.
image of message: login email address has changed
15
As the test user, log out of the service.
16
Log in to the test user's original e-mail account (in this example, test_user@gmail.com). You should see a message stating that your e-mail address used as your login ID has changed.

At this point, the test user must log in to the service, and check their Inbox.

image of notification of email change message

17
At this point, log in to the service as the test user with the original login ID (test_user@gmail.com), and check the SmartCloud iNotes inbox for the notification message. The "Notification of SmartCloud iNotes e-mail change" message should be in the iNotes inbox.
image of 'Notification of email change message

Important: If the "Notification of SmartCloud iNotes e-mail change" message is not in the test user's SmartCloud iNotes inbox, go back into the original email account (test_user@gmail.com) and click the 'resend' link. It should then appear in the SmartCloud iNotes inbox.

18
Open the "Notification of SmartCloud iNotes e-mail change" message and click the Click here to confirm or deny this e-mail address link.
image of notification email with confirm or deny link highlighted
19
Select the Change the e-mail address... button and click Continue.
image with change the email address highlighted
20
Click Continue to SmartCloud for Social Business.
email has changed confirmation dialog box
21
Login as the test user with the NEW address (khardart@try.lotuslive.com).

Troubleshooting

Problem Resolution
I don't see the "Notification of SmartCloud iNotes e-mail change" message in my SmartCloud iNotes inbox. Go back into your original email account and click the 'resend' link. Then check your SmartCloud iNotes inbox again.