Exercise 6.1 Resending the invitation e-mail

In this exercise you will learn how to resend pending and expired invitations.

Overview

Once a user has been added, their invitation has pending status. Pending invitations are invitations that have not yet been used to register with the service and have not yet expired. A pending invitation will expire after approximately 28 days.

Once a pending invitation has expired, it cannot be used to register with the service until the administrator or user account assistant resends the expired invitation. An administrator or user account assistant can resend expired invitation e-mails to all pending user accounts or to individual accounts.

Administrators can resend invitations for pending accounts by clicking on the arrow next to a user's name and selecting Resend Invitation. If the invitation e-mail has expired, administrators can click More Actions > Resend All Expired Invitations to resend the expired invitations.

Objectives

After completing this exercise, you should be able to:

Glossary

Term Definition
Expired invitation An expired invitation is more than 28 days old. It cannot be used to complete the registration process. An invitation needs to be resent by an Administrator or Administrator Assistant.
Pending invitation A pending invitation is less than 28 days old. A user can still follow the instructions in a pending invitation to register for SmartCloud for Social Business.
Parent topic: Lesson 6: Managing users
Next topic: Exercise 6.2 Resetting a user's password

Procedure A: Resend a pending invitation

Step
Action
1
Log in and navigate to the Administration panel. For detailed steps, see the procedure document: Accessing the Administration Panel.
2
From the navigation pane, click User Accounts.
User Accounts link
3
Click the arrow next to the appropriate pending user account and select Resend Invitation to resend the pending invitation e-mail to an individual user account.
The Resend Invitation option is highlighted in the popup menu of a pending user.

Procedure B: Resend an expired invitation

Step
Action
1
Log in and navigate to the Administration panel. For detailed steps, see the procedure document: Accessing the Administration Panel.
2
From the navigation pane, click User Accounts.
User Accounts link
3
Click the arrow on the Resend All Expired Invitations button to resend an invitation e-mail to all user accounts with expired invitations.
The Resend All Expired Invitations option is highlighted in the More Actions popup menu.

Troubleshooting

Problem Resolution
The user does not receive the registration confirmation e-mail after new account creation on a service.
  • Verify that the e-mail address entered in User Accounts > Account Identity is correct.
  • Verify the e-mail is not in the user's Junk Mail folder.
  • Verify that the confirmation e-mail is not in the SPAM filter of your e-mail client. In most cases adding signup@lotuslive.com to your contacts list prevents erroneous SPAM filtering.
  • Resend the invite. Invites will expire if not acted on within 28 days and must be resent.
User receives an "Invalid Token" error when attempting to confirm registration using the link in the confirmation e-mail.
  • Try to copy and paste the entire URL from the confirmation e-mail into a new web browser.
  • The token is valid for 28 days, so if the user does not accept the invitation within that time you must contact Customer Service at support@lotuslive.com.

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