IBM® Support provides assistance
with product defects, answering FAQs, and performing rediscovery.
After trying to find your answer or solution by using other self-help
options such as technotes, you can contact IBM Support. Before contacting IBM Support, your company must have an active IBM maintenance contract, and you
must be authorized to submit problems to IBM.
For information about the types of available support, see the information
below or refer to the Support portfolio topic in the Software Support
Handbook at
http://www14.software.ibm.com/webapp/set2/sas/f/handbook/offerings.html.
- For IBM distributed software
products (including, but not limited to, Tivoli®, Lotus®,
and Rational® products,
as well as DB2® and WebSphere® products that run on Windows, or UNIX operating
systems), enroll in Passport Advantage® in one of the following ways:
- Online
- Go to the Passport
Advantage Web site at http://www.lotus.com/services/passport.nsf/ WebDocs/Passport_Advantage_Home and
click How to Enroll.
- By phone
- For the phone number to call in your country, go to the Contacts
page of the IBM Software
Support Handbook on the Web at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/contacts.html and
click the name of your geographic region.
- For customers with Subscription and Support (S & S) contracts,
go to the Software Service Request Web site at http://www.ibm.com/support/servicerequest.
- For customers with IBMLink, CATIA, Linux, S/390®, iSeries®, pSeries, zSeries, and other support agreements,
go to the IBM Support Line Web
site at http://www.ibm.com/services/us/index.wss/so/its/a1000030/dt006.
- For IBM eServer™ software products (including, but
not limited to, DB2 and WebSphere products that run
in zSeries, pSeries, and iSeries environments),
you can purchase a software maintenance agreement by working directly
with an IBM sales representative
or an IBM Business Partner.
For more information about support for eServer software products, go to the IBM Technical Support Advantage
Web site at http://www.ibm.com/servers/eserver/techsupport.html.
If you are not sure what type of software maintenance contract
you need, call 1-800-IBMSERV (1-800-426-7378) in the United States.
From other countries, go to the Contacts page of the IBM Software Support Handbook on
the Web at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/contacts.html and
click the name of your geographic region for phone numbers of people
who provide support for your location.
To contact IBM Software support,
follow these steps: