To save time, if there is a Mustgather document available for the
product, refer to the Mustgather document and gather the information
specified. Mustgather documents contain specific instructions for
submitting your problem to IBM® and
gathering information needed by the IBM support
team to resolve your problem. To determine if there is a Mustgather
document for this product, go to the product support page and search
on the term Mustgather. At the time of this publication, the following
Mustgather documents are available:
If the product does not have a Mustgather document, please provide
answers to the following questions:
- What software versions were you running when the problem occurred?
- Do you have logs, traces, and messages that are related to the
problem symptoms? IBM Software
Support is likely to ask for this information.
- Can you re-create the problem? If so, what steps were performed
to re-create the problem?
- Did you make any changes to the system? For example, did you make
changes to the hardware, operating system, networking software, and
so on.
- Are you currently using a workaround for the problem? If so, be
prepared to explain the workaround when you report the problem.