You can submit your problem to IBM® Support
in one of three ways:
- Online using the IBM Support
Portal
- Click Service request on the IBM Software
Support site at http://www.ibm.com/software/support.
On the right side of the Service request page, expand the Product
related links section. Click Software support (general) and select
ServiceLink/IBMLink to open an Electronic Technical Response (ETR).
Enter your information into the appropriate problem submission form.
- Online using the Service Request tool
- The Service Request tool can be found at http://www.ibm.com/software/support/servicerequest.
- By phone
- Call 1-800-IBMSERV (1-800-426-7378) in the United States or, from
other countries, go to the Contacts page of the IBM Software Support Handbook at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/contacts.html and
click the name of your geographic region.
If the problem you submit is for a software defect or for missing
or inaccurate documentation, IBM Support
creates an Authorized Program Analysis Report (APAR). The APAR describes
the problem in detail. Whenever possible, IBM Support provides a workaround that you can
implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on
the IBM Support website daily,
so that other users who experience the same problem can benefit from
the same resolution.
After a Problem Management Record (PMR) is open, you can submit
diagnostic MustGather data to IBM using
one of the following methods:
Always update your PMR to indicate that data has been sent.
You can update your PMR online or by phone as described above.