When managing a user's workload, it is sometimes necessary to redirect the tasks assigned or reserved to that user to someone else. The Supervisor Workspace offers three main task reassignment functions; redirection, forwarding, and reallocation. These functions are briefly outlined in the table below to allow a comparison of their uses. A more detailed description of each function is provided in the subsections below.
| Action | Task Type | Target | Notes |
|---|---|---|---|
| Redirect User Tasks | All of the user's assigned tasks. During the period of the redirection, any tasks that would have been assigned to the user. | A user selected by the supervisor. | Redirection can be time delimited. Redirection does not affect the user's reserved tasks. |
| Forward Tasks | Reserved tasks or Assigned tasks | Any allocation target may be selected by the supervisor, e.g. a user, a position, a job, an organization unit, a work queue. | Single or multiple tasks can be forwarded. |
| Reallocate Tasks | Reserved tasks or Assigned tasks | Allocation target selected by the allocation strategy. | Single or multiple tasks can be reallocated. |