Most Social Enterprise Management (SEM) agencies, including agencies that deal with income support, child care, and family services, require clients to complete an intake process in order to establish a claim or case for the products and/or services provided by the agency. Traditionally, SEM agencies have had a siloed approach to product and service delivery, including the intake process. A single client may have to go through a similar intake process with several different agencies or intake workers in order to receive benefits or services. The same information may be captured multiple times, and time lags can ensue as clients wait for decisions on claims before deciding whether they need to apply for other benefits or services.
The aim of Cúram Common Intake (CCI) is two-fold. Firstly, it aims to provide a means for the workers in an agency to carry out the functions required as part of the intake process in a cohesive and usable manner. Secondly, it aims to facilitate agencies in providing a collaborative, 'No Wrong Door' approach to the intake process for clients applying for benefits. This reduces the number of contacts a client has to make in order to access benefits and/or services across multiple agencies, by providing workers with the facility to carry out the intake process across multiple programs.