Intake processes differ by agency. In particular, the intake process for needs-based programs such as cash assistance and unemployment benefits, differs greatly from the intake process for a protection-based program such as child welfare. For needs-based programs, the client is usually required to fill out an application form, and the agency determines eligibility for programs based on the information provided in the application. The intake process may include:
For protection-based programs, the process is triggered by a report of abuse or neglect, resulting in the agency potentially investigating the report, and putting measures in place to ensure that the client is safe and not at risk of further abuse or neglect. The intake process may include:
CCI is primarily focused on needs-based program intake processes, and provides functionality for the following intake processes:
CCI enables collaboration between needs-based and protection-based program agencies by providing external agency referrals to, for example, a child welfare agency as part of a needs-based program intake. Cúram provides a protection-based program intake as part of Cúram Child Services (CCS). See the Cúram for Child Welfare Guide for more information.