Creating a New Case

When the application is submitted, depending on the agency configuration, one or more integrated cases are created and associated with the application. All of the evidence and clients captured on the application guided flow are added to the integrated case(s).

Depending on the agency configuration, the integrated case can be made visible to the user at different points in the application process, for example, after at least one program has been approved on the application. See Creating a New Case for an Application for more information on the configurations available to the agency.