Exercise 1.2: Changing your account information

In this exercise you will learn how to view and update your password, language preference, and time zone.

Overview

When you first log in to SmartCloud for Social Business, you will be prompted to set your password, language preference, and time zone. You can later update these settings using the My Account Settings page.

Note: You do not need to be an Administrator to modify your own account settings. Anyone with the user role can modify their account settings using these steps.

Objectives

After completing this exercise, you should be able to:
Parent topic: Lesson 1: Logging in as the first organization administrator
Previous topic: Exercise 1.1: Logging on to SmartCloud for Social Business as the first organization administrator
Next topic: Exercise 1.3: Viewing your order history

Procedure A: Accessing your account settings

Step
Action
1
Log in to SmartCloud for Social Business if you are not already logged in.
2
Click the link for your name, and then click My Account Settings.
Click your name in the upper right corner, and then My Account Settings.
3
You will be taken to your account settings page.
The My Account Settings page allows you to change your name, password, and localization.
Use the steps in the following procedures in this exercise to modify the desired settings:
  • Procedure B: Changing the name associated with your account
  • Procedure C: Changing your account password
  • Procedure D: Changing the language for your account

Procedure B: Changing the name associated with your account

Step
Action
1
Click the change link on the name row on the My Account Settings page.
Click the change link on the name row.
2
Make the desired changes to your first and/or last name in the Name fields, and then click Save Changes.
Change your name in the name fields, and then click the Save Changes button.
3
The next time you log in to SmartCloud for Social Business, the updated name will display.
The updated name displays in the black banner at the top of the page.
Tip: If you do not see the change, log out, and close your browser. Re-open your browser and log back in. The change should appear.

Procedure C: Changing your account password

Step
Action
1
Click the change link on the password row on the My Account Settings page.
Click the change link on the password row.
2
Enter your current password in the Old password field. Then type the new password in the New password and Confirm password fields.
Enter your current password in the old password field, and the new password in the new password and confirm password fields.
3
Click Save Changes.
Click the Save Changes button.
4
You should see a confirmation that your password has been updated.
Your password has been updated.
5
Use the new password the next time you log in to SmartCloud for Social Business.

Procedure D: Changing the language for your account

Step
Action
1
Click the change link on the Localization row on the My Account Settings page.
Click the change link on the localization row.
2
Change the language and/or time zone as desired using the Language and Time zone fields.
Change the language and time zone using the language and time zone fields.
3
Click Save Changes.
Click Save Changes.
4
You should see the changes immediately. If you do not, refresh your Web browser.
Tip: If you do not see the change, log out, and close your browser. Re-open your browser and log back in. The change should appear.

Troubleshooting

Problem Resolution
I refreshed my browser after making changes to my account, but I am still not seeing the changes. Log out of SmartCloud for Social Business, and then close your browser. Log in and check to see if the changes now appear.

If you still do not see the changes, log out again, clear your browser's cache, and then log in. You should now see your changes.

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