Version of Gateway (Should usually match that of the client.  Latest is 4.1.2)

Version of AIX (4.1.4 is minimum level required)

Copy of the ARTour.log file.  This can be found in /var/adm/ARTour.log

Detailed description of what the problem is.

What type of connection to the GW is being used?  Refer to Client connections

Copy of Gateway Trace file.  Not usually required, but we may need it depending on the problem.