Wireless Client Version:

4.1.0, 4.1.1, 4.1.2  (Version 3.x older? Have customer upgrade to newest client)

Operating System Platform & Version

Win 3.x, Win 95/98/NT and OS/2 (V4.x only)

Type of Connection to Gateway

DialUp - PSTN, GSM, AMPS, PCS
DataTAC, PMR (Motorola), DataRadio, CDPD,

Modem Make & Model

Firmware Level of Modem if possible

Modem Type:

PC Card, Cellular Phone w/ modem, ISDN

Is problem reproducible?

Do they have an ARTOUR.TRC or .LOG?

Turn on tracing via GUI -> Options .  Trace file is found in \Program Files\IBM\Artour