Index

• customer support

• fixes, getting

• IBM Support Assistant, searching for problem resolution
• information centers, searching for problem resolution
• Internet
  • searching for problem resolution

• knowledge bases, searching for problem resolution

• problem determination
  • describing problems
  • determining business impact
  • submitting problems

• Software Support
  • contacting
  • describing problems
  • determining business impact
  • receiving updates
  • submitting problems