If you need to look beyond the information center to answer your
question or resolve your problem, you can use one or more of the following
approaches:
- Find the content that you need by using the IBM® Support Portal at www.ibm.com/software/support or
directly at www.ibm.com/support/entry/portal.
The IBM Support Portal is
a unified, centralized view of all technical support tools and information
for all IBM systems, software,
and services. The IBM Support
Portal lets you access the IBM electronic
support portfolio from one place. You can tailor the pages to focus
on the information and resources that you need for problem prevention
and faster problem resolution.
Familiarize yourself with the IBM Support Portal by viewing the
demo videos at https://www.ibm.com/blogs/SPNA/entry/the_ibm_support_portal_videos?lang=en_us about
this tool. These videos introduce you to the IBM Support Portal, explore troubleshooting and
other resources, and demonstrate how you can tailor the page by moving,
adding, and deleting portlets.
Access a specific IBM Software Support site:
- Search for content by using the IBM masthead
search. You can can use the IBM masthead
search by typing your search string into the Search field at the top
of any ibm.com® page.
- Search for content by using any external search engine, such as
Google, Yahoo, or Bing. If you use an external search engine, your
results are more likely to include information that is outside the ibm.com domain. However, sometimes
you can find useful problem-solving information about IBM products in newsgroups, forums, and blogs
that are not on ibm.com.
Include "IBM" and the name of
the product in your search if you are looking for information about
an IBM product.
- The IBM Support Assistant
(also referred to as ISA) is a free local software serviceability
workbench that helps you resolve questions and problems with IBM software products. It provides
quick access to support-related information. You can use the IBM Support Assistant to help you
in the following ways:
- Search through IBM and non-IBM
knowledge and information sources across multiple IBM products to answer a question or solve a
problem.
- Find additional information through product and support pages,
customer news groups and forums, skills and training resources and
information about troubleshooting and commonly asked questions.
In addition, you can use the built in Updater facility in IBM Support Assistant to obtain IBM Support Assistant upgrades and
new features to add support for additional software products and capabilities
as they become available.
For more information, and to download
and start using the IBM Support
Assistant for IBM System z Enterprise Development Tools &
Compilers products, please visit http://www.ibm.com/support/docview.wss?rs=2300&context=SSFMHB&dc=D600&uid=swg21242707&loc=en_US&cs=UTF-8&lang=en.
General
information about the IBM Support
Assistant can be found on the IBM Support
Assistant home page at http://www.ibm.com/software/support/isa.