Outcome management provides the caseworker with the ability to review/evaluate the effectiveness and appropriateness of visits (or interactions) between visited clients and visitors where a visitation plan has been scheduled during the outcome plan review period. A visit review is created for each visited client and visitor where a visitation plan for the participants exists for the review period. To assist the casewoker performing visit evaluations, a list of visits that occurred during the review period along with the compliance is displayed for the visit reviews.
Compliance measures whether or not the visitor was compliant with his or her expectations with regards to the frequency of visits with the visited client in question. A visit is considered compliant if the following critertia are satisfied:
Unscheduled visits are not considered compliant. The compliance percentage is derived by comparing the compliant visits to the number of planned visits in the visitation plan, that is (Actual Visits/Planned Visits) * 100. The compliance value is determined by comparing the calculated compliance percentage against compliance ranges defined in the administration application for an outcome plan type.