Adding Programs and Setting Program Timers

When the application case has been created as a result of an online application, or an internal application form submission, the programs requested by the client are associated with the application case. Each program is associated with the application case in a status of Pending, and the date added is set to the application date.

Note: This step is not applicable for application cases created directly by the worker, as the programs are not selected initially when the worker is creating the case. Instead the worker must manually add the programs when the application case has been created.

Setting Program Timers

Many organizations impose time limits within which an application for a program must be processed. For example, a government agency may have a requirement that food assistance applications must be authorized within 30 business days of the date of application. Cúram Intake provides a number of options for configuring the timers for processing a particular program on an application case. The program timers are set once the program is associated to the application case. The timer can be configured to start from the application date, or the date on which the program was added to the application case. For programs added automatically during the application case creation process, these dates are the same. For more information on timers, see Managing Timers.