Cúram Intake provides organizations with the ability to configure application timers for each program associated with an application case. A number of configuration options are available, including the duration of the timer, whether the timer is based on business or calendar days, a warning period, and timer extension and approval. The organization can also configure the date from which a program timer should be invoked , i.e., the application date or the date the program was added to the application case. In addition, workflows can be specified to be invoked when a timer starts, reaches the warning days, or passes the deadline.
The program timer on an application case is created automatically once the program is added to the application case. The timer creation process calculates the timer expiry date for the program based on calendar days or the business days of the organization, depending on configuration settings. A warning period and workflow can be configured to warn the worker that the expiry date is approaching for the program, and it is still in a status of Pending. Once the expiry date is reached, the timer becomes overdue.
The worker can view a list of the timers and associated expiry dates associated with the application case. An icon is displayed on the list, which indicates whether the timer is overdue, within the warning days period, or neither, i.e., the application is being processed on time.
The worker also has the option of extending a timer, if configured by the organization. If approval is required for the extension, the case supervisor must review and either approve or reject the extension. Once the extension is approved, or if approval is not required, the timer expiry date is updated to reflect the extension.
When a program is completed, i.e., authorized, denied or withdrawn, the timer is stopped and is no longer displayed on the application case. As mentioned in the previous section, Reopening a Program, a timer can be resumed if a denied or withdrawn program is reopened. The timer can be resumed either from the date the program was withdrawn or denied, or the date on which the program was reopened. In the case of the latter, the system recalculates the new expiry date based on the duration remaining on the timer prior to the completion of the program.