After the application case has been created, the worker can add programs to the application case. At least one program must be associated in order to process the application case, so this is a mandatory step for application cases created directly by the worker, as programs are not selected as part of direct case creation process. Where the application was submitted online, or via an internal application form, the worker may want to add programs that were not initially requested by the client.
When adding a program, the worker selects the program type and the date it was added to the application case. The worker can only select to add programs that are not already associated with the application case, or that have been withdrawn from the application case. Programs that are pending, approved or denied on the application case are not available for selection.
Similarly to when a program is added during the application case creation process, the timer configured for a program is started automatically when that program is added to the application case. The timer can be configured to start from the application date, or the date on which the program was added to the application case. For more information on timers, see Managing Timers.