A work queue is a subscription based list that can be assigned as a target item for an allocation target. They are maintained using the Workflow Administration functionality where an administrator can create, edit or remove work queues from the system.
Work Queues must have an assigned administrator. The administrator may subscribe users to the work queue if required. Otherwise, if the work queue definition specifies that users are allowed subscribe to the work queue, the users themselves can subscribe to the work queue. Work queues can also have a sensitivity level which restricts user access to the work queue by comparing the sensitivity specified for the work queue against the user's sensitivity.
Work queues can be defined for particular jobs or roles, for particular departments, or any other arrangement, e.g., the "Claim Approval Work Queue" and the "Claims Department Work Queue". Tasks that are assigned to a work queue are visible to any user who subscribes to that work queue.