Workflow

The business processing that occurs in response to the deadline management functionality is defined by a sample workflow that is enacted in response to the creation of a verification which has a deadline. A similar sample workflow is enacted in response to the creation of a verification item which has an expiry date. The processing that is undertaken when a verification due date elapses without the verification being satisfied varies by both program type and jurisdiction. Therefore the processing executed within the sample workflow is not mandated and an agency may instead define its own workflow process in order to meet agency specific verification processing requirements. The following are the principal activities executed within the sample "Due Date" workflow for a verification requirement:

1. The case worker is notified and a communication sent to the client in advance of the deadline date, if warning days are specified.
2. The case worker is notified when the due date is reached
3. The case is closed when the deadline has been reached.

The following are the principal activities executed within the sample "Expiry Date" workflow for a verification item:

1. The case worker is notified and a communication sent to the client in advance of the expiry date, if warning days are specified.
2. The case worker is notified when the expiry date is reached.
3. The item is expired and can no longer be used to verify the requirement when the verification item is mandatory or is required to meet the minimum items for the requirement. The verification status is then set to "Not Verified".