A service plan is a mechanism by which a Social Enterprise organization can plan, in an integrated manner, the delivery of services and activities to help a client achieve a specific goal.
Cúram Service Planning can be applied to any of the industry segments within the Social Enterprise Management (SEM) model. Social Enterprise agencies within these segments provide a diverse array of benefits and services to their clients from insurance/contribution-based products to child support and medical assistance. To accommodate this diversity, Cúram Service Planning includes a framework that allows the organization to incorporate their specific requirements seamlessly within a service plan.
Cúram Service Planning delivers service plans based on a comprehensive outcome-based model.
This approach helps agencies to focus on achieving a desired outcome for the client, providing the tools necessary to construct the plan and then track and monitor progress. Case workers can make decisions based on both qualitative and quantitative data derived from the tools provided.
The core elements of a service plan includes one goal for the overall service plan, one or more sub-goals, and one or more plan items for each sub-goal. Milestones can also be set up for service plans to track significant events that are to be completed during the service plan life cycle. The following subsection describes each of these elements in detail.