Communication templates are used to create standardized communications issued to multiple correspondents. Examples of standard communications include application forms and registration acknowledgment letters. A communication template contains settings, formatting, and styles that are applied to frequently used communications to retain a similar look and feel. Basing a communication on a template eliminates the need to recreate the communication from scratch. Each template can be modified and used repeatedly.
Support is provided for two types of templates: XSL templates and Microsoft Word templates. XSL templates are stylesheets used for generating pro forma communications; Microsoft Word templates are used to create Microsoft Word communications. These templates are managed differently on the system.