When a client sends an application by post, the agency post room receives the application and routes it to the appropriate intake worker or work queue for processing. Some agencies may have scanning or document management systems in which case the application may be attached to an email or task and assigned to an intake worker or work queue. The intake worker reviews the details entered on the application and decides how to proceed. Most paper applications do not contain the same level of detail as online applications, and mandatory information cannot be enforced, therefore the intake worker must decide whether he or she has sufficient information to process the application. In most cases, the intake worker will schedule an interview with the client to capture any remaining required information.
If the mandatory information required to submit the application guided flow is available, the worker can capture that information via the application guided flow, set the application filing date to the appropriate date (based on agency policy for setting the filing date for applications received by post), and submit the application so the details are stored in the system.