A user can record and manage an appeal against a program applied for within an application that has been denied. The user can create a single appeal for one or more programs that have been denied within an application. For example, if the user submits an Income Support application for both Food Assistance and Cash Assistance and both programs were denied, the user can create a single appeal case for the two program denials. The user can also select to add a new program application appeal to an existing appeal case.
When a program application is appealed, an appeal case is created to manage the appeal. This starts a chain of events which include collating statements, scheduling hearings, deciding whether or not to overturn the program decision, and implementing the appeal decision accordingly.
The user can view a list of appeals associated with an application. This view displays any appeals associated with any program application within the application. Once an application is disposed, any approved program applications will be managed in an ongoing integrated case and the appeals can be viewed from there.
There are three appeal types in Curam Appeals: hearing case, hearing review, and judicial review. Each of these appeal types is processed differently. The appeal processes are configured in the Administration application. For more information on the Appeals process and the appeals configuration settings, see the Cúram Appeals Guide.