Based on the answers the client has provided, a list of recommended services, service providers, and government programs most appropriate to the client's needs are displayed to the worker. Alerts may also be displayed on the results page to highlight important information to the worker. The results are derived using a CER rule set which runs after the worker has submitted the life event answers. From the results, the worker has the option to create referrals to community services and/or external program agencies, screen the client for potential eligibility for recommended programs, apply for benefits, or respond to an emergency if one is identified at this point.
A history of life event answers and recommendations is kept for each completed life event. The history record stores the life event answers, the life event date and time, alerts, and recommended programs and services.
The sections below outline these features in more detail.