CCI allows the worker to reopen a program on an application that is in a state of 'Denied' or 'Withdrawn'. By providing configuration settings the agency can configure which programs can be reopened (for example, Cash Assistance can be reopened, but not Food Assistance), the number of times a program can be reopened, and the reasons for reopening a program.
A program may have an intake timer associated with it. When a program on an application is denied or withdrawn, the timer is updated to a state of 'Completed' and the end date is set. The agency can configure an intake timer to resume when a denied or withdrawn program on an application is reopened. By providing configuration settings, the agency can configure to resume a timer by program and can also configure the date used to resume the timer as either the date the program was denied or withdrawn or the date the program on the application was reopened.