In CCI, the system records the details submitted on the application form including application details, clients, and evidence. The agency can configure whether the application date is defaulted to today's date or set based on the local office business hours for online applications.
The mappings from the application guided flow to the database can be configured, based on the agency's requirements. For example, an agency which has installed CCI and CGISS can configure the mappings from the application guided flow to CGISS evidence and participant records.