Payments for provider service offerings can be based on the number of client placements made with the provider or based on client attendance. Once service offering payments are configured to be placement-based or attendance based, it is not possible to change the setting.
In order for payments to be placement based, the unit of measure for the service offering must be place. A placement payment frequency can be set which denotes the frequency with which providers are paid for client placements. In contrast to using service invoices, payments based on placement data do not require service authorizations, or a request for payment from the provider. For example, an alcohol and drugs rehabilitation service is configured to be paid based on placements, with a payment frequency of weekly. A provider, Margaret Williams, offers the service and has three clients placed with her for the full week. Payment is automatically made at the end of the week, based on the placement data, for 21 units (3 clients for 7 days each).
Service offerings payments that are attendance based are calculated using rosters. An attendance payment frequency can be set which specifies the frequency with which providers are paid for attendance tracking enabled service offerings. For example, a case worker has authorized James Smith to receive child care from 9 AM to 5 PM on every Monday for the month of January from Dorothy Williams who is a registered child care provider. The service authorization is then recorded in the system. When payment is due for the service for the month of January, the system compares the planned hours from the service authorization and the actual hours attended which have been submitted through attendance tracking and makes the payment accordingly.
When a service offering is configured to be placement or attendance based, any providers who are offering this service will be paid based on how the service offering is configured. The resource manager can, however, further customize the service offering to suit individual providers by setting things like provider specific service rates and payment options.