ClearQuest: Coordinated Communication
Levels of communication from “worst” to “best”
- Independent discovery and investigation
- Oh, you changed X, I thought…
- Oh, you didn’t change X yet, I thought...
- Non-persistent communication (voice, phone call)
- Persistent communication (email)
- Structured persistent communication, without enforcement (threaded email discussion group)
- Structured persistent communication, with enforcement (state transition models: e.g., defect or call tracking not integrated with configuration management)
- Structured persistent communication, with enforcement and integration (ClearQuest integrated with ClearCase)