Average Queue Wait Times

Rational :

• 69% Calls Answered Immediately

• 21.22% Queue Time ɚ.25 Minutes

• 9.78% Queue Time ɮ.25 Minutes

Software Support Professional Association (SSPA)

1997 Software Support Industry Survey:

• 64% Queue Time Under 3 Minutes

• 14% Queue Time Under 5 Minutes

• 22% 5+ Minute Queue Times

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