The problem is probably a GDDM failure. Verify that GDDM is correctly installed and tailored for CICS. Verify that GDDM is located in the same CSI zone as CICS.
Verify that GDDM is customized for CICS and that the PPT entry exists for the GDDM module ADMASPLC.
Verify that the PPT entry exists for the DB2 UDB for OS/390 interface module DSQIELI.
After QMF Service has been applied, verify that an OS/390 LLA REFRESH has been done in case QMF CODE is in the Lookaside Library.
Rerun DSQ1ELNK, especially after applying QMF maintenance
Check that the governor is linked correctly. Review job DSQ1EGLK.
This error occurs when running a query or when pressing the Help function key. Make sure that the FCT for DSQPNLE has RECFM=V.
The QMF data set DSQPNLE, which contains help and other screen text, was either not installed correctly, or it was not allocated to the job that started the CICS region.
Look for console error messages related to the DSQPNLE data set.