Troubleshooting Guide

Still Have Problems?

If you still have problems with DB2 Query Patroller:

• See the DB2 Product and Service Technical Library on the Web, at http://www-4.ibm.com/software/data/db2/library/ (Note that this information is in English only.)
• Contact the vendor of your application or compiler if you suspect a defect or limitation.
• Contact DB2 Customer Support with the following information:
  • A description of the events leading up to the problem.
  • A full description of the problem, including any SQL messages and associated reason codes.
  • DB2 Query Patroller log file called syserr.log which is found in the path specified by the DB2 profile variable DQP_LOG.
  • The db2diag.log file, and any trap or dump files for clients, servers, and DB2 Connect Enterprise Edition gateways. See First Failure Data Capture, for more information.
  • Output from db2level.