Troubleshooting Guide

Still Have Problems?

If you still have problems with your connection and you suspect a host problem, check your DB2 Universal Database for AS/400, DB2 for MVS/ESA, DB2 for VSE, or DB2 for VM documentation.

If you suspect problems with the DB2 Connect product, contact DB2 Customer Support with the following information:

• The db2diag.log file for gateways, clients, and DB2 Universal Database servers. For details on how to work with these files, see First Failure Data Capture.
• ODBC/CLI traces for ODBC applications. (See the CLI Guide and Reference manual.)
• Output from the LIST DCS DIRECTORY command.
• Output from db2level.

At that time, you may be requested to take SNA, DB2 Connect, or DRDA traces. See Chapter 16, Traces.