Troubleshooting Guide

Tracing

DB2 Customer Service may request that you take a DB2 trace. This task is made easier on DB2 for OS/2, DB2 for Windows NT, and DB2 for Windows 95, where a graphical interface is available for collecting trace information about DB2 activities. Once the trace information is collected, you can send it to DB2 Customer Service for analysis.

To collect trace information, perform the following steps:

1. For OS/2:
   1. Double-click on the Problem Determination Tools icon in the DB2 folder. The Problem Determination Tools folder appears.
   2. Double-click on the Trace icon.
2. For Windows NT: Select the Start -> Programs -> DB2 -> Trace menu choice.
3. Select Start to activate the tracing of DB2 activities. Default trace parameters are already specified.
4. Recreate the problem you are diagnosing by running through a typical sequence of steps.
5. When you have finished recreating the problem, transfer the tracing information from memory to the file specified in Dump to file by selecting the Dump push button. Ensure that the file name for the dump file is your problem record number.
6. Stop the tracing process by selecting the Stop push button.
7. Select Send when you are ready to send the information to IBM. A panel appears with the Internet address and remote directory of IBM's FTP server. You typically do not need to change these values.

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