Troubleshooting Guide
DB2 for OS/2 provides a tool to assist you in sending diagnostic
information to IBM or receiving information from IBM.
To send information using this tool:
- Double-click on the Problem Determination Tools icon in the DB2
folder. The Problem Determination Tools folder appears.
- Double-click on the Send/Receive Problem Information
icon. The Internet address and remote directory for the IBM FTP server
are specified on the window that appears. You do not need to change
these values.
- Click on Send. A window appears where you can enter the
name of the file you want to send to IBM. It is recommended that you
use the Collect Diagnostic Information tool to collect and compress
the files to send.
- For a list of available files, click on Find.
- Find the file you want to send by selecting the drive and directory where
the file is located. Click on the file you want to send and click on
OK.
- Click on Send once you have verified that the name of the file
is correct.
To receive information using this tool:
- Double-click on the Problem Determination Tools icon in the DB2
folder. The Problem Determination Tools folder appears.
- Double-click on the Send/Receive Problem Information
icon. The Internet address and remote directory for the IBM FTP server
are specified on the window that appears. You do not need to change
these values.
- Click on Get to view a list of files available from the IBM FTP
site. (DB2 Customer Service may have placed files for you to download
at this location.)
- Select a file you would like to receive and click on Get to
initiate the file transfer.
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