If you need to look beyond the information center to answer your
question or resolve your problem, you can use one or more of the following
approaches:
- Find the content that you need by using the IBM Support Portal
at www.ibm.com/software/support or
directly at www.ibm.com/support/entry/portal.
The
IBM Support Portal is a unified, centralized view of all technical
support tools and information for all IBM systems, software, and services.
The IBM Support Portal lets you access the IBM electronic support
portfolio from one place. You can tailor the pages to focus on the
information and resources that you need for problem prevention and
faster problem resolution.
Familiarize yourself with the IBM
Support Portal by viewing the demo videos at https://www.ibm.com/blogs/SPNA/entry/the_ibm_support_portal_videos?lang=en_us about
this tool. These videos introduce you to the IBM Support Portal, explore
troubleshooting and other resources, and demonstrate how you can tailor
the page by moving, adding, and deleting portlets.
Access a
specific IBM Software Support site:
- Search for content by using the IBM masthead search. You can can
use the IBM masthead search by typing your search string into the
Search field at the top of any ibm.com page.
- Search for content by using any external search engine, such as
Google, Yahoo, or Bing. If you use an external search engine, your
results are more likely to include information that is outside the
ibm.com domain. However, sometimes you can find useful problem-solving
information about IBM products in newsgroups, forums, and blogs that
are not on ibm.com. Include "IBM" and the name of the product in your
search if you are looking for information about an IBM product.
- The IBM Support Assistant (also referred to as ISA) is a free
local software serviceability workbench that helps you resolve questions
and problems with IBM software products. It provides quick access
to support-related information. You can use the IBM Support Assistant
to help you in the following ways:
- Search through IBM and non-IBM knowledge and information sources
across multiple IBM products to answer a question or solve a problem.
- Find additional information through product and support pages,
customer news groups and forums, skills and training resources and
information about troubleshooting and commonly asked questions.
In addition, you can use the built in Updater facility in
IBM Support Assistant to obtain IBM Support Assistant upgrades and
new features to add support for additional software products and capabilities
as they become available.
For more information, and to download
and start using the IBM Support Assistant for IBM System z Enterprise
Development Tools & Compilers products, please visit http://www.ibm.com/support/docview.wss?rs=2300&context=SSFMHB&dc=D600&uid=swg21242707&loc=en_US&cs=UTF-8&lang=en.
General
information about the IBM Support Assistant can be found on the IBM
Support Assistant home page at http://www.ibm.com/software/support/isa.