To save time, if there is a Mustgather document available for the
product, refer to the Mustgather document and gather the information
specified. Mustgather documents contain specific instructions for
submitting your problem to IBM and gathering information needed by
the IBM support team to resolve your problem. To determine if there
is a Mustgather document for this product, go to the product support
page and search on the term Mustgather. At the time of this publication,
the following Mustgather documents are available:
If the product does not have a Mustgather document, please provide
answers to the following questions:
- What software versions were you running when the problem occurred?
- Do you have logs, traces, and messages that are related to the
problem symptoms? IBM Software Support is likely to ask for this information.
- Can you re-create the problem? If so, what steps were performed
to re-create the problem?
- Did you make any changes to the system? For example, did you make
changes to the hardware, operating system, networking software, and
so on.
- Are you currently using a workaround for the problem? If so, be
prepared to explain the workaround when you report the problem.