Collect Logs for Troubleshooting

For troubleshooting the IBM Spectrum Protect Plus application, IBM Spectrum Protect Plus can generate an archive of logs containing various files.

BEFORE YOU BEGIN:

  • Contact Technical Support to determine if they need a log collection file for troubleshooting.

To collect logs for troubleshooting:

  1. Click the user drop-down menu, then select Download System Logs.
  2. Select a location to save the zip file.
  3. Note: The following logs are added to the zip file and saved to your local machine: mongo, rabbitmq, and virgo.

NEXT STEPS:

  • Contact Technical Support to inform them that you have created a log collection file for troubleshooting. Send the zipped log collection file to Technical Support.

 


IBM Spectrum Protect Plus 10.1.2

Licensed Material - Property of IBM Corp. © IBM Corporation and other(s) 2018. IBM is a registered trademark of the IBM Corporation in the United States, other countries, or both. | 8/23/2018