Configuring an e-mail notification for an escalation

You can use an e-mail message to notify a staff member that they have a work item in the form of an escalation.

To choose and configure the e-mail message, proceed as follows:
  1. Create an escalation for your human task.
  2. In the Details page of the properties area select E-mail as the Notification type. The E-mail message field becomes active with the default message chosen automatically as shown here.

  3. To create a new e-mail message, select New from the E-mail message drop down list.
  4. To make changes to an e-mail message, first select it from the E-mail message drop down list, and click Edit. The E-mail editor will launch, as shown in this image:
    The Email Definition window where you can edit the email that gets sent as a notification.

    To configure the e-mail message, proceed as follows:

    1. Give the e-mail message a name and a subject. To insert a human task variable into the text of the subject, click Add Variable and select an appropriate variable from the list. In the editor, the variable will appear between "&" characters, but will be replaced when it is evaluated during execution in the runtime environment when the email is sent.
    2. Compose your message in the E-mail window in HTML language. When you enter a "<" symbol, a list of possible HTML code tags will appear along with a description of what that tag would be used for. Click the tag you want to use, and hit enter. As before, you can insert a human task variable by clicking Add Variable.
      Tip: If you are composing a brand new e-mail message, and are unsure of how to proceed, take a look at the existing default message for ideas.
    3. To see what your e-mail message will look like when it is delivered, click the Preview tab.

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