You can use an e-mail message to notify a staff member that they
have a work item in the form of an escalation.
To choose and configure the e-mail message, proceed as follows:
- Create an escalation for your human task.
- In the Details page of the properties area
select E-mail as the Notification type. The E-mail message field becomes active with
the default message chosen automatically as shown here.

- To create a new e-mail message, select New from
the E-mail message drop down list.
- To make changes to an e-mail message, first select it from the E-mail
message drop down list, and click Edit. The E-mail editor will launch, as shown in this
image:

To configure the e-mail message, proceed as follows:
- Give the e-mail message a name and a subject. To
insert a human task variable into the text of the subject, click Add
Variable and select an appropriate variable from the list. In
the editor, the variable will appear between "&" characters, but will
be replaced when it is evaluated during execution in the runtime environment
when the email is sent.
- Compose your message in the E-mail window
in HTML language. When you enter a "<" symbol, a list of possible
HTML code tags will appear along with a description of what that tag would
be used for. Click the tag you want to use, and hit enter. As before, you
can insert a human task variable by clicking Add Variable.
Tip: If you are composing a brand new e-mail message, and are unsure
of how to proceed, take a look at the existing default message for ideas.
- To see what your e-mail message will look like when it is delivered,
click the Preview tab.