IBM® Support provides
assistance with product defects.
Before you begin
Before contacting IBM Support,
your company must have an active IBM software
maintenance contract, and you must be authorized to submit problems
to IBM. For information about
the types of maintenance contracts available, see
"Enhanced Support" in
the
Software Support Handbook at:
http://techsupport.services.ibm.com/guides/services.html
About this task
Complete the following steps to contact IBM Support with a problem:
Procedure
- Define the problem, gather background information, and
determine the severity of the problem. For help, see the "Contacting IBM" in the Software Support
Handbook: http://techsupport.services.ibm.com/guides/beforecontacting.html
- Gather diagnostic information.
- Submit your problem to IBM Support
in one of the following ways:
What to do next
If the problem you submit is for a software defect or for
missing or inaccurate documentation, IBM Support
creates an Authorized Program Analysis Report (APAR). The APAR describes
the problem in detail. Whenever possible, IBM Software IBM Support
provides a workaround that you can implement until the APAR is resolved
and a fix is delivered. IBM publishes
resolved APARs on the IBM Support
web site daily, so that other users who experience the same problem
can benefit from the same resolution.