You can often find solutions to problems by searching IBM® knowledge bases. Learn how to
optimize your results by using available resources, support tools,
and search methods and how to receive automatic updates.
Available technical resources
In addition
to this information center, the following technical resources are
available to help you answer questions and resolve problems:
Searching with support tools
The following
tools are available to help you search IBM knowledge
bases:
- IBM Support Assistant
(ISA) is a free software serviceability workbench that helps you
resolve questions and problems with IBM software
products. Instructions for downloading and installing the ISA can
be found on the ISA Web site: www.ibm.com/software/support/isa/
- IBM Software Support
Toolbar is a browser plug-in that provides you with a mechanism
to easily search IBM support
sites. You can download the toolbar at: www.ibm.com/software/support/toolbar/.
Search tips
The following resources describe
how to optimize your search results:
Receiving automatic updates
You can receive
automatic updates in the following ways:
- My support. To receive weekly e-mail notifications regarding
fixes and other support news, follow these steps:
- Go to the IBM Software Support
Web site at www.ibm.com/software/support/.
- Click My support in the upper-right corner
of the page under Personalized support.
- If you have already registered for My support, sign in and skip
to the next step. If you have not registered, click Register
now. Complete the registration form using your e-mail
address as your IBM ID and click Submit.
- Click Edit profile.
- Click Add products and choose a product
category; for example, Software. A second list
is displayed.
- In the second list, select a product segment; for example, Data &
Information Management. A third list is displayed.
- In the third list, select a product subsegment, for example, Databases.
A list of applicable products is displayed.
- Select the products for which you want to receive updates.
- Click Add products.
- After selecting all products that are of interest to you, click Subscribe
to email on the Edit profile tab.
- Select Please send these documents by weekly email.
- Update your e-mail address as needed.
- In the Documents list, select the product
category; for example, Software.
- Select the types of documents for which you want to receive information.
- Click Update.
- RSS feeds. For information about RSS, including steps for
getting started and a list of RSS-enabled IBM Web pages, visit www.ibm.com/software/support/rss/