This topic describes problems that might occur with the Spatial Management Client and provides possible solutions.
If you cannot see the map of the current area, and you cannot see Zones in the Zones list (the Zones list basically is empty), then make sure that the Adobe® Scalable Vector Graphics (SVG) Viewer plug-in for your browser is installed.
If you are using the Spatial Management Client on a Windows® operating system and your search results are not properly saving as HTML, enable ActiveX in Internet Explorer:
There are also two workarounds you can use if you do not choose to enable ActiveX:
There are limitations in saving your personal preferences for the Spatial Management Client:
If you have this issue, you need to add or modify the value of the <DisplayRefreshCounter> parameter in the prefsV3.xml file. The <DisplayRefreshCounter> parameter forces a repainting of all the tags in the Spatial Management Client every nth poll interval (<pollInterval ms="">).
For example, a setting of <DisplayRefreshCounter>50</DisplayRefreshCounter> means that the Spatial Management Client repaints every 50th poll. If you have a poll interval of 3000 (<pollInterval ms="3000">), then the Spatial Management Client repaints every 150th second.
If you have a lot of tags on the Spatial Management Client, repainting too often increases the load on your system. To avoid overloading, set the parameters to update every 120 seconds, or less often than that.