EGL applications are linked into the iSeries First Failure Data Capture component when function checks (abends) occur via the iSeries System Programming Interface (SPI) called Report Software Error (QpdReportSoftwareError). EGL uses this function to provide run unit data dumps that can be sent to the IBM Support Center.
EGL also uses the report software error SPI function when illogical conditions are detected during run time that might lead to a function check (abend). In these cases, a unique signature associated with the error condition is provided to the system service. The system service can use the unique signature to scan a service database for the same signature and possible PTFs that can be applied. This expedites the process of problem resolution in some cases.
When job log messages indicate that the iSeries system problem log has been updated, use the iSeries command DSPPRB (Display Problem) to view a list of the most recent problems captured on the system; then select the option to display the problem associated with QVGNHS. QVGNHS is the service program that constitutes the majority of EGL Server for iSeries. A procedure of this service program issues the SPI function to record the problem. Upon displaying the problem, the menu selections and function keys enable you to display further information, such as spooled files, problem history files, and APAR libraries. The spooled files contain dump data and a copy of the job attributes at the time of the dump.
For more information on using the system problem log in an automated manner, refer to the SystemView(R) System Manager product documentation.
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