WebSphere Adapter for SAP Software

Installing or upgrading IBM Support Assistant

IBM® Support Assistant (ISA) is a free, local software serviceability workbench that helps you resolve questions and problems with IBM software products. Install plug-ins for the products you have installed. It provides quick access to support-related information along with serviceability tools for problem determination. Installing and upgrading it is simple and straightforward.

About this task

IBM Support Assistant provides the following services:
  • Symptom-based data collection
  • Access to IBM support information, IBM newsgroups, and other resources through a federated search interface (one search, multiple resources)
  • Easy access to IBM educational materials
  • Easy access to IBM product home pages, product support pages, and product forums or newsgroups through convenient links
  • A tools framework and update manager to easily update and install ISA plug-ins and tools
  • Fast resolution of problem management records through electronic submission of critical system data to IBM

You can install and run both version 2 and version 3 of IBM Support Assistant on a single computer, to get support for a broad range of IBM solutions.

To install and upgrade IBM Support Assistant, use the following procedure.

How to perform this task

  1. Go to the IBM Support Assistant Web page at:

    http://www.ibm.com/software/support/isa/

  2. Follow the directions on the Web page to download ISA version 3.0, and then to extract, install, and use the tool.
  3. Start ISA.
  4. Open the Updater component.
  5. On the Upgrades tab, upgrade ISA to version 3.0.1 or higher.
  6. On the New Products and Tools tab, install the plug-ins for your adapter. Select the plug-in for your adapter from the list for the WebSphere® brand. There is an optional language pack plug-in for each adapter, which enables you to see adapter-specific information in languages other than English.

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Last updated: Mon 30 Oct 2006 03:34:57

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